Frequently Asked Questions

Answers to some of the most frequently asked questions are given below. You are more than welcome to email us at [email protected] or call customer service at 1-888-544-5566 in case you can’t find your answers here.

What are your customer service timings?

8 AM to 5 PM CST weekdays.
You can email us with your concerns any time and we will get back to you next business day.

How do I know my personal information is kept secured on doesn’t save credit card information on their servers! Modern times require more security when it comes to the web. Hence, we not only realize this but make sure we take all the necessary protocols to ensure your data is kept safe. We use Premium Secure Socket Layer (SSL) Certificate, this ensures that all our customers’ sensitive details like their credit card numbers and their personal information is safe from hackers. SSL Certificate is a software that is used for encrypting sensitive data when it is transferred from and to Certificate holders website.

What is back order? How can I know if an order placed is on back order?

Back Order is when you place an order for an item and we don’t currently have it in stock. If this is the case then we let our customers know about it. They can either wait for the item to be made available and shipped or cancel the back ordered item. Please note that the credit card is not charged until we have fulfilled the order.

Do you offer discount coupons and can I combine two or more discounts or special offers?

Yes, we do offer coupons and special savings to all our customers.
Please note that only one discount can be used at a time and we don’t allow combining different promo codes in one single transaction.
In addition, you can get an instant 5% off your first purchase,subject to change, when you subscribe to our mailing list from home page or by creating an account.
We also offer Free Shipping on orders $149 and up, subject to change, automatically applied to your cart during checkout.

Once order is placed can I cancel or change it?

Immediately after you place your order we start preparing it so it can get to you in a timely manner. Hence, it would be difficult to alter or cancel the order once it has been placed. Nevertheless, you can call our customer service to see if they can try to manually cancel/alter the order but we don’t guarantee that they might be able to do so. Once the order has been received you can always call us to process returns or exchanges.

Can I return an order?

If for whatever reason you are dissatisfied with your purchase you may call us within 21 days of receiving your order so we can process a refund. Please see complete details on Returns

What if the size ordered isn’t the best fit, can I exchange it?

Who hasn’t gotten a size and when you put it on you realized that maybe one size bigger/smaller would be better. Well, worry not! We have all been there. A2ZClothing doesn’t charge any restocking fees so no worries there. Since we don’t offer direct exchange we ask our customers to place a new order and return the item you’re not feeling satisfied with. Please see complete details on Returns

Can closeout items be returned?

All Clearance, Closeout & Mill Ship items can’t be returned or exchanged. All sales on these items are final and clearly marked on the product detail page.

Who will ship my merchandise and how long before I get my merchandise?

We use UPS and USPS for our logistic needs. It generally takes 1-3 business days to deliver but may take up to 7 business days in some cases. Possible shipping options are Ground, 3 Day Select, 2nd Day Air and Next Day Air. Depending on how soon you want your order delivered you can use the desired shipping option.

How much do you charge for shipping?

We have 10 warehouses spread across the United States where we can ship your product from. Depending on whichever warehouse you are closest too we will ship your product from there. You can calculate estimated shipping on cart page before check out.

Can you ship to Hawaii, Puerto Rico and AE addresses?

Yes. At checkout you will get to know the shipping charges for these zip codes.

What forms of payment due you accept?

We accept payment via Debit and Credit Card (Visa, MasterCard, Discover and American Express), PayPal and Check/Money Order.

How do I check the status of my order?

Once your order has been placed will send you email confirmation with the tracking details of your order. You can also track your order here

Do you offer any bulk buying discounts?

Yes. Please call us at 1-888-544-5566 or email us at [email protected] so that we can give you the best possible deal.

How do I access my account if I forgot my password?

Not a problem. On Account Login Screen under RESGISTERED USERS, just click on “Forgot Your Password?” and enter your email address that you used to create your account. We will then send you instructions to reset your password.

Does sell USA made apparel?

Yes we do have Made in the USA apparels available on our website.

How can I track my order status?

You can track your order here.
Or email with your order to [email protected]

Do you accept checks by phone?

Sorry, checks by phone are not accepted at yet.

Do you ship COD?

Sorry, we don’t offer COD orders.

Do you accept international orders?

We do not ship orders outside the USA or accept orders from parties outside the USA.

Do you accept purchase orders?

Not at the present time, please check back with us later.

Do you ship orders to APO/FPO addresses?

Yes, we do offer this service.

Do you accept international credit cards?

Not at the present time but you can check back with us later.

Do you have a minimum order?

No you can order just 1 product if you like but minimum shipping and handling charge would be applied.

Why is there a $1.00 charge on my online bank/card statement?

This $1.00 authorization request on your online statement is not a charge actually. It is a test to confirm that your payment card account is active and has available funds to accommodate the transaction. After authorization, all holds are terminated by your financial institution shortly after your purchase clears. Different financial institutions have different time spans required to remove authorization requests.

How much sales tax do you charge? is a Texas based company and will only collect sales tax on orders shipped in the State of Texas. Customers out of State of Texas are responsible to declare and pay any sales tax due from their purchase. The buyer is expected to know their obligation for sales tax and we accept no responsibility for any sales tax outside the State of Texas. If you have any questions you can contact your state taxing authority for further clarification of how much and how to pay.